The only Polish distributor of specialized software. Customer activity includes work related to the distribution service, the provision of training services and specialist consultancy in area of sold software.
Business need:
- Improving efficiency of selling department
- Completing data from different systems in one place
- Coherent handling of sales process
Solution:
Data from old, deprecated CRM system was imported into a Microsoft Dynamics CRM solution.
We created personalized sales model which is meeting the Customer’s demands
We integrated Microsoft Dynamics CRM with external ERP application. It allows users to download and analyze products s tructure and informations about customer payments.
Effects:
- Increased sales performance
- Possibility to analyze data in wide spectrum in one application
- Elimination of one of the unnecessary systems after Microsoft Dynamics CRM implementation
Technology:
Microsoft Dynamics CRM